Department of Campus Life

Student Support Manager


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Job Summary

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169968 RMB to 239159 RMB per annum, depending on skills and experience. Salary progression beyond this scale is subject to performance

Purpose of role: 

The purpose of the role is mainly to provide wellbeing support to students efficiently and to a high standard. 



  • Analysis & problem-solving capability.
  • Planning and organizational skills, particularly workflow management.
  • Proven communication, presentation and interpersonal skills in both Chinese and English language.
  • Excellent in teamwork and cross-team/department communication skills.
  • Proven planning and organising skills.
  • Intercultural competence.
  • Proven project management and multi-tasking skills.
  • At least 2-year student service related experience.
  • Experience of planning and progressing a series of work within general guidelines, using initiative and judgement without recourse to seniors. 
  • Thorough knowledge and understanding of the student support work practices, processes and procedures relevant to the role.
  • Postgraduate degree or bachelor’s degree in any major with hands-on experience in student service sector.
  • The certificate of CET6, TEM8 or equivalent.
  • Able to work at weekend or whenever necessary.


  • Experience of working in an international setting and/or education organization.
  • Experience of CPC affairs.
  • Experience of dealing with emergencies regarding students’ wellbeing.
  • Major in Education, Psychology or other related fields.
  • Overseas study experience.
  • Education or training relating to psychology.


Main responsibilities: 

Planning and Organising (10%) 

  • Contribute to implementation of departmental strategies and plans in achieving university goals and maintain close relationships with stakeholders which includes but not limited to students, faculty, students related departments and parents to deliver DCL strategies.

Student Wellbeing Support (35%) 

  • Provide day-to-day pastoral care and wellbeing support to students of specific year of study.
  • Help students cope with personal issues in respect of their social, psychological, academic, financial and other developmental needs, including but not limited to:
  • As initial point to identify students’ general pastoral care and wellbeing enquiries and requests and refer cases to Health and Wellbeing Centre if needed.
  • Work with other student related departments to create effective home-school communication for the fresh students.
  • Conduct high-risk and special-care case follow-up, providing advice and solutions regarding the cases, and escalating complex case to line manager.
  • Conducting free talks and dorm visits.
  • Work with relevant offices on student services and support.
  • Take on monthly on-duty rota by staying on campus to deal with emergency.
  • Summarize findings from daily work for constant service improvement. 

Student Whole-Person Development Support (25%) 

  • Organize students’ personal and cultural enrichment programs or activities that address whole-person development needs and enhance sense of belonging to the community.
  • Work as a supervisor of student clubs or societies and direct daily jobs of societies.
  • Support line manager to deliver projects and lead projects when asked.
  • Support the implementation of projects led by other DCL teams when asked.

Party Committee and Youth League Affairs (15%) 

  • Undertake duties of CPC party branch or Youth League and organize relevant activities including but not limited to supporting for CPC routine materials and system, regular events, leaving member relationship transformation to contribute to consistent development of CPC at faculty level
  • Lead in CPC party branch or Youth League activities.      

Operation and Administration (5%) 

  • Manage student personal files, medical insurance, awards appraisals and other related student affairs.
  • Collect student data and generate reports to internal and external use in an accurate and timely manner, and provide analysis or forecasting if necessary.

Continuous Improvement (5%) 

  • Keep skills up to date and develop depth or breadth of knowledge in a particular area, such as: keep learning in the professional development of Student Support Advisor, through learning from more senior/experienced colleagues, exposure to a range of activities, and formal training/professional qualification.
  • Collect feedbacks and requirements from inside and outside stakeholders to improve student support service.
  • Design and/or deliver a variety of student service support mechanisms (e.g. training, promotional materials, system modifications) to maximise service quality, efficiency and continuity.

Other (5%) 

  • Supervise and guide Student Support Advisor when needed.
  • Participate in training and staff development events as trainer or trainee as appropriate;
  • Maintain appropriate professional development, expertise and awareness;
  • Undertake other tasks and responsibilities as may reasonably be required.


How to Apply 

Applicants should submit an application via our on-line application system. Only on-line applications made at Career will be accepted. 

Interviews will take place in Ningbo, China and likely interview dates are around June 2024, but they are subject to change. 

If you are unable to apply on-line please contact the Human Resources Department, Tel: +86 0574 8818 0000 (Ext. 8998). Email: 

Please quote ref. 183714    

Attachment: Job Description/Role Profile

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Karoline Hecker
Deputy Director of Learning Technologies, The Library
I developed a keen interest in a career in transnational higher education as well as in moving to Asia. UNNC met all my criteria: an educational philosophy I was familiar with, the opportunity to use most of my existing skills and the chance for personal growth. It also offered the ability to work in English without immediate pressure to become fluent in Mandarin and the opportunity to explore the cultural heritage of the world's oldest civilization at my doorstep.