Purpose of role:

The purpose of the role is mainly to provide wellbeing support to students efficiently and to a high standard.

Qualifications:

Essential

• Bachelor’s degree in any major with hands-on experience in student service sector.
• The certificate of CET6, TEM8 or equivalent.
• Well-developed written and verbal communication skills, interpersonal skills, and presentation skills in both Chinese and English language.  
• Analysis & problem-solving capability.
• Proven planning and organizational skills, particularly workflow management.
• Excellent in teamwork and cross-team/department communication skills.
• Able to work with accuracy and attention to detail.
• Excellent computing skills including Microsoft Office and use of administrative business systems;
• Ability to work flexibly in response to tight, conflicting or changing deadlines and managing a wide portfolio of activities.
• Excellent time management ability to organize a daily workload by priorities.
• Tact, diplomacy and confidentiality.
• Comprehensive knowledge of the work practices, processes and procedures relevant to the role.  
• Frequent user of office management software, Microsoft Word, Excel, PowerPoint etc.
• Able to work at weekend or whenever necessary

Desirable

• Postgraduate degree.
• Major in Education, operation and management, Psychology or other related fields.
• Overseas study or working experience.
• Experience of working in an international setting and/or education organization.
• Experience of project management.

Main responsibilities:

Planning and Organising（10%）

• Contribute to implementation of departmental strategies and plans in achieving university goals and maintain close relationships with stakeholders which includes but not limited to students, faculty, students related departments and parents to deliver DCL strategies.

General student service and support（35%）

• Lead day-to-day student service support to students in the areas of new student welcome, student personal files, and reception service.
• Establish communication mechanisms with key stakeholders to ensure multiple channels of information dissemination in the areas of student service.
• Analyse and interpret management data and information and assist in the production of management reports.
• Summarize findings from daily work for constant service improvement.

Student service communication and promotion（25%）

• Lead in the promotion of student service within the department through a variety of platforms to maximize service quality, efficiency, and continuity.
• Manage high-quality promotional content such as staff/student portal, WeChat channel, webpages, and posters to enhance the efficient dissemination of campus information, which garners widespread attention from students, parents, and staff.
• Establishing a comprehensive departmental promotion strategy and management framework to standardize departmental promotion.

Data management and digital transforming（15%）

• Manage standardized data transmission processes within the department and beyond to guarantee data security.
• Liaise the department’s information collection and data export in time to ensure the smooth operation of the department.
• Contribute to digitalizing student affairs and service to a required standard.

Operation and Administration（5%）

• Collect student data and generate reports to internal and external use in an accurate and timely manner, and provide analysis or forecasting if necessary.
• Assist in department operation by continuously advising and improving the SOPs of department 24/7 hotline service, reception service,  and mailbox service.
• Contribute to departmental administration improvement and enhancement of staff wellbeing.

Continuous Improvement（5%）

• Keep skills up to date and develop depth or breadth of knowledge in a particular area, such as: keep learning in the professional development of Student Support Advisor, through learning from more senior/experienced colleagues, exposure to a range of activities, and formal training/professional qualification.
• Collect feedbacks and requirements from inside and outside stakeholders to improve student support service.
• Design and/or deliver a variety of student service support mechanisms (e.g. training, promotional materials, system modifications) to maximise service quality, efficiency and continuity.  

Other（5%）

• Supervise and guide Student Support Advisor when needed.
• Participate in training and staff development events as trainer or trainee as appropriate;
• Maintain appropriate professional development, expertise and awareness;
• Undertake other tasks and responsibilities as may reasonably be required.

How to Apply

The post will be offered on a fixed term outsourced contract for 7 months.

All applicants are required to formally apply online for the position.

Interviews will take place in Ningbo, China and likely interview dates are around April 2025, but they are subject to change.

For more details and/or to apply on-line please access: https://jobs.nottingham.edu.cn/job/184085/ If you are unable to apply on-line please contact the Human Resources Department, Tel: +86 0574 8818 0000 (Ext. 6551). Email: Job@nottingham.edu.cn Please quote ref. 184085. Closing date: 31 March 2025.

Attachment: Job Description/Role Profile