University of Nottingham Ningbo China is seeking to recruit a Postgraduate Teaching Support Officer in Faculty Office of Science and Engineering.

Your Responsibility

Your key responsibilities include:

PGT Programmes Administration   

• Assist in the preparation and submission of documentation required for the approval and establishment of new PGT programmes, ensuring adherence to university protocols and timelines.
• Coordinate stakeholder meetings to gather input and feedback regarding new programme development, documenting discussion points and action items effectively.
• Organize and facilitate PGT induction sessions and orientation events, ensuring that incoming students are welcomed and informed about available resources and support services.
• Maintain up-to-date knowledge of all PGT programme structures, regulations, and policies, ensuring compliance and accuracy in communications and documentation.

Teaching and Learning Support

• Act as the first point of contact for students, addressing queries related to course information, academic support, and university services via in-person interactions, emails, and phone calls。
• Provide guidance on administrative procedures such as course registration, assessment submission, and examination policies, assisting students with any challenges they may face.
• Coordinate students’ applications, such as suspension, withdrawal, resume of study, extenuating circumstance, academic misconduct, academic appeal, complaint, etc. 
• Work with Senior Tutors and relevant professional service teams for student’s well-being development.
• Set up the teaching related surveys, including the SET, SEM and EMF.
• Update the module specifications and assessment information in relevant systems.
• Work with Senior Tutors and relevant professional service teams for student’s well-being development.
• Support the exam and assessment process, including exam package preparation, mark processing, exam report validation, exam board meeting arrangement, assessment sample collection, module box collection, etc.
• Support the accreditation activities of programmes by providing relevant data, information and necessary logistical support.
• Monitor the academic progress of students, identifying those who need additional support and facilitating access to tutoring or counseling services as appropriate.

Operational Support

• Plan, organize, and execute academic and networking events for PGT students, including guest lectures, workshops, and career fairs, aimed at enhancing their academic and professional development.
• Collaborate with the marketing team to promote PGT events and initiatives through various channels, including social media, newsletters, and the university website.
• Provide executive support to Departments/Schools to ensure the smooth operations including Department/School meeting organization, taking meeting minutes and following up the actions as appropriate, management of Department/School events, and coordinating arrangements for visitors and guest lecturers, etc.
• Identify key Department/School administrative needs and ensure these are met.
• Work closely with academic staff and other professional service teams, to ensure Department/School and University policies and procedures are adhere to.
• Provide support to ensure delivery of high-quality service to the Faculty.

Feedback and Continuous Improvement

• Develop and implement systems for collecting student feedback on PGT programmes and services, analyzing data to identify trends and areas for improvement.
• Prepare reports on student satisfaction and engagement metrics to support ongoing evaluation and enhancement of PGT support services.
• Contribute to the development and continuous improvement of relevant procedures, plans, policies, processes and working practices.

Data Management and Record Keeping

• Maintain accurate and comprehensive databases of PGT student records, tracking enrollment statistics, retention rates, and graduate outcomes.
• Ensure the confidentiality of student information in line with university policies and relevant legislation.

Support for Faculty Initiatives

• Work alongside the Faculty professional services teams to identify strategic initiatives to promote PGT enrolment and support retention, including marketing campaigns and outreach programmes.
• Stay informed about industry trends and best practices in PGT education to share insights and advocate for programme enhancements.

Other

• Participate in training and staff development events as trainer or trainee as appropriate;
• Maintain appropriate professional development, expertise and awareness;
• Undertake other tasks and responsibilities as may reasonably be required.

About You

• Bachelor’s Degree in relevant subject.
• Proven analytical and problem-solving capability.  
• Proven presentation and interpersonal skills.  
• Proven planning and organizing skills.  
• Excellent written and oral communication skills in both English and Chinese.
• Excellent customer service skills.
• Excellent data management and analysis skills.
• Proven track record of relevant work experience.
• Ability to work on own initiative and be part of a team.
• Experience of planning and progressing a series of work within general guidelines, using initiative and judgement without recourse to seniors.  
• Thorough knowledge and understanding of the work practices, processes and procedures relevant to the role. 
• Clear understanding of the regulations and codes of practice set for the conduct and output of the role.  

About Us

Join a unique British University in China. The University of Nottingham Ningbo China (UNNC) was the first Sino-foreign university to open its doors in China. Located in Ningbo, this award-winning campus offering a UK style education has grown to establish a student body of over 10,000 in just 21 years.

Your Remuneration, Benefits and Support

This is a post that you will be offered a fixed term contract initially of 3 years with a probation of 6 months with effect from September 2025 or as soon as thereafter. We are committed to providing competitive employment packages while supporting the wellbeing of our staff to help them reach their full potential.

How to apply

Applicants should submit an application via our on-line application system at: 

https://jobs.nottingham.edu.cn/184263/   

Only on-line applications made at (http://job.nottingham.edu.cn) will be accepted. Referees will be contacted prior to interview and interviews will take place in Ningbo China.

Enquiries

If you are unable to apply on-line please contact the Human Resources Department, Tel: +86 0574 8818 0000 (Ext. 8404). Email: Job@nottingham.edu.cn

Equality and Diversity

University of Nottingham Ningbo China is an equal opportunity employer. We are committed to providing a fair, equitable and mutually supportive learning and working environment for our students and staff. It is our intention to ensure that job applicants and staff are treated solely on the basis of their merits, abilities and potential, regardless of gender, race, colour, nationality, ethnic or national origin, age*, socio-economic background, disability, religious or political beliefs, trade union membership, family circumstances, sexual orientation or other irrelevant distinction.

Attachment: Job Description/Role Profile